🕰️ Est. Time: 5 minutes

🎯 Goal: Learn how to set up and make the most out of super users

🔑 Requirements: Admin and finance permissions

A super user in Streamtime is your go-to expert—someone who knows the software inside and out, based on how your business uses it. While they’re highly skilled in Streamtime, the exact level of their permissions may vary depending on your company’s needs. Super users are not necessarily the ones with the highest system access but are the people who understand how the platform works in your specific context. They’ll help guide your team to maximise Streamtime’s potential. Think of them as your in-house gurus, always ready to offer guidance or troubleshooting support.

Having one or more dedicated super users is key to long-term success. They ensure Streamtime evolves with your business, helping your team stay efficient, aligned, and confident as new features, workflows, and needs emerge.

Here's some of the ways they help:

Super users are more than just problem-solvers; they drive the success of Streamtime across your team. Their role isn’t just to answer questions but to ensure Streamtime is being used to its full potential, in a way that fits your business. They help your team adapt to new updates, smooth out any challenges, and optimise how the platform is used day-to-day. With the right permissions, super users may also tweak settings to better align with the team's needs, though this can vary depending on your business structure.

During the Trial Period:
In the trial phase, a super user helps the team get familiar with Streamtime. They’re the first to explore the platform, experimenting with features and setting up processes to show the team how Streamtime can solve key challenges. Super users work alongside new users to ensure everyone feels confident as they get started.

During Onboarding and Training:
When it comes to onboarding, super users play a crucial role. They help guide their colleagues through the training process, answer questions, and ensure everyone is up to speed with the basics. Super users are often the ones hosting internal sessions, providing hands-on training, and acting as a bridge between the team and the more technical aspects of Streamtime.

Once Live:
After your team has gone live, the super user’s job doesn’t stop. They continue to provide support, gather feedback, and lead refresher sessions to keep the momentum going. Super users are key to ongoing adoption, introducing new features and ensuring Streamtime evolves with the needs of your business. They act as the point of contact for any questions that arise and play a key role in ensuring the system remains effective over time.

Absolutely not! A super user doesn’t need to be a manager. They simply need strong Streamtime knowledge and a passion for helping others. Anyone can become a super user if they’re proactive and enthusiastic about supporting the team.