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Two-Factor Authentication

Want to keep your Streamtime account locked tight? Setting up 2FA is the way to go. Plus, it’s a must for connecting to Xero or Quickbooks.

Updated yesterday

2FA adds an extra step when you log in to Streamtime. It’s simple: you’ll need your password and a code from your phone or app. It’s a quick setup that makes sure only the right people have access and helps protect sensitive data from unauthorised access or breaches.

  • 🕰 Est. Time: 5 minutes

  • 🎯 Goal: Increase login security

  • 🔑 Requirements: Access to "Your Company" section, authenticator app (e.g., Google Authenticator, Authy)

💡 Supported Authenticator Apps

Any authenticator app can be used to set up 2FA. Not sure which app to use? Here are a few great options:

Heads up! For security reasons, 2FA will need to be activated in order to integrate with any accounting package. This is a mandated requirement for all apps connected to Xero. Please disregard if you don’t have an accounting package connection.

✅ How to Enable 2FA in Streamtime

1. 🔒 Head to the Your Company Section

🔒 Head to the Your Company Section

Head to the Your Company section in Streamtime. You can find it in your account settings.

2. 🔎 Find the Enable Two-Factor Authentication Button

🔎 Find the Enable Two-Factor Authentication Button

Look for the Enable Two-Factor Authentication button in the security settings of the Your Company section. Go ahead and click that.

3. ⚙️ Choose Your 2FA Option

⚙️ Choose Your 2FA Option

Now, you've got a couple of options to choose from:

  • Enable 2FA for all team members. This is great for teams who want to ensure everyone’s accounts are extra secure, no matter their role.

  • Or, enable it just for team members with "View Financial" access. This is ideal if you only want to protect sensitive financial data while keeping the process simpler for others.

Pick the one that works best for your team.

4. 🚀 Let Your Team Set It Up

🚀 Let Your Team Set It Up

Once you’ve enabled 2FA, any affected team members will see a prompt to set it up the next time they log in. It’s super straightforward, and they'll be guided through the process.

🛡️ Set Up Two-Factor Authentication

If two Factor authentication has been set up for your Streamtime account. You'll need to activate it the next time you log in.

1. 📱 Open Your Authentication App

📱 Open Your Authentication App

Grab your authentication app (like Google Authenticator or Authy) and scan the QR code provided by Streamtime. This will add Streamtime to your app. Once you're done, tap the right arrow to continue.

2. 🔢 Enter Your Authentication Code

🔢 Enter Your Authentication Code

Open your authentication app find the code for streamtime and enter it in the field provided. Once you've entered the code. Click sign in.

3. 🗂️ Save Your Recovery Code

🗂️ Save Your Recovery Code

Streamtime will now display a recovery code. This is super important! Make sure you save it in a safe and secure place—think password manager or a secure note. Once that's done, click Got it.

😓 Troubleshooting Issues

Two-Factor Authentication (2FA) Reset Issues During Onboarding

When 2FA is reset for a team member, they may find the prompt confusing during their next login. Streamtime simplifies this by automatically prompting for re-authentication in-app. Here’s the resolution process:

  1. Attempt Login: Ask the team member to try logging into their Streamtime account again.

  2. Follow Re-Authentication Prompt: They will see a re-authentication prompt on their screen.

  3. Complete Re-Authentication: The team member should follow the on-screen instructions to successfully re-authenticate. There’s no need for additional actions such as checking email notifications. This ensures smooth access after the reset.

Email Activation and Login Protocols for Onboarding

Sometimes, team members experience login issues because their email wasn’t fully activated during the initial onboarding. Here's the process to resolve this:

  1. Visit the Login Page: Navigate to Streamtime’s login page.

  2. Select 'Forgot Password': Use the “Forgot Password” feature on the page.

  3. Reset Password: Team members will receive an email with a password reset link.

  4. Complete Login: Set a new password through the provided link and log in with the updated credentials. This process bypasses email activation issues and ensures uninterrupted access.

Recovering your account when encountering 2FA issues can involve different approaches depending on your situation. We’ve outlined the most common scenarios below to help guide you through the process.

For team members encountering onboarding-specific hindrances such as two-factor authentication resets or email activation issues, follow these tailored solutions below.

📱 Dont Have Access Your Authentication App?

Use your recovery code:

What to do when you've lost your Recovery Code

If you've lost your 2FA recovery codes, here's how to set up your authenticator app on a new device:

  1. Access the Streamtime login page.

  2. Select the "Forgot Password" option. This process should trigger the retrieval of the required QR code for setting up your authenticator app again.

  3. Scan the QR code using your authenticator app to complete the setup. For further assistance, ensure you have access to the email account linked to your Streamtime profile.

Important Notes

  • If you encounter any issues during the recovery or reset process, reach out to Streamtime support for additional help.

  • Ensure that your authenticator app is updated to the latest version and that your device has adequate permissions for using the app.

Ask your subscriber or someone with User Permissions to reset it for you:

  1. Head to the Team Members Screen

  2. Click the three vertical dots by the team members name

  3. Click Reset Two-Factor Authentication.

Can’t see the reset button?

If it’s missing, the team member hasn’t completed their 2FA setup yet. They’ll be prompted to set it up the next time they log in.

💬 FAQ

📱 Do I have to use a phone?

Nope! Apps like LastPass Authenticator work on desktop too.

🙋🏾‍♀️ Why is 2FA required for Streamtime's integration with Xero?

It’s all about security. 2FA ensures sensitive info stays protected and only authorised users can access it.

📲 Can I use any authenticator app for 2FA?

Absolutely. Any app like Google Authenticator or Authy will do the trick.

❓ What should I do if I lose my recovery code?

Reach out to your subscriber or someone with User Permissions to reset your 2FA. Additionally, you could select the "Forgot Password" option during login to retrieve the QR code for recovery.

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