We run things a little differently than most tech businesses (which we love) so we wrote this article to help explain how we work.

TL;DR. Don't worry - we're here to help you along the way!

We’d love to be available for you 24/7, but even we need our beauty sleep now and then. That's why we've built our trusty help centre to support you when we're not online.

You can access this anytime from your account by clicking the question mark (?) icon in the bottom left corner of your screen.

Search keywords to find detailed guides and answers to common questions, often available to read or watch. You'll have the choice of keeping the pop-up open while you continue working or opening it in a new tab (perfect for those with a handy second screen).

Haven't used the search yet? Try typing 'shortcuts' now and thank me later.

We strive to keep our resources as accurate and up-to-date as possible but we're only human. If you spot a discrepancy or something missing, please let us know and we'll get it sorted.
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Check out upcoming webinars for more detailed feature walk-throughs, advanced use cases and tips for running a happier, healthier business. Our regular webinars are hosted by our friendly Customer Success team and occasional guest speakers.

We typically run three webinars a month; Thursdays 10:30am GMT or 2:30pm AEST.
Don't worry if you can't attend, you'll be able to watch them on demand.

Sometimes you need to ask something just a little more specific than what you've read or watched. We get it!

To help us support you as quickly as possible, the more information you can include in your message, the better.

We've kept it super simple for you to get in touch with us by our online chat or by emailing us.

Use the question mark (?) icon in the bottom left corner of your screen and then 'send us a message'. While this is not a live chat platform, we'll get back to you as quickly as we can.

This will direct your message to our shared inbox which is our preferred method of communication. Please note that we do not monitor our direct emails.

If you prefer emails, you can drop us a line at help@streamtime.net which also goes to our shared inbox.

Whether you’re new to Streamtime or have been with us for years, you can talk to a human!

Choosing a new project management tool can be overwhelming, so why not let us do the hard work for you?

Find a time to chat with us to share more about your business so we can book a demo tailored to your business and the way you work.

Our Customer Success team are always here to share our expertise in building out workflows, exploring how a new feature could work with your business model, helping you make the most out of your Streamtime account and so much more. If you can't find what you need within our help centre and feel it will be easier to explain over a call, grab a time with us below.

Our response times can vary based on the urgency of your message. Please allow up to two working days for a reply, though we generally respond faster whenever possible.

Critical issues such as trouble logging in or problems with downloading invoices will be prioritised and responded to as quickly as possible.

We appreciate your patience and recommend planning ahead where possible, especially if you have a known deadline such as end-of-month reports. Be sure to include any looming deadlines in your message, and we’ll do our best to accommodate them.

You can read our detailed response times in our Terms of Use if you're interested.