This guide will help you understand how our subscriptions work, where to see upcoming and past invoices and give you the details to stay on top of your Streamtime subscription.

If you haven't already, make sure you sign up for a free account and see it in action for yourself. When you're ready, book in a call with us. We'll help you decide if Streamtime is a good fit for your business and share a quote bespoke to your needs.

Our pricing is bespoke, as is each business and that's why we'll work with you to create one price that is fair based on the value we'll bring.

Our fixed plan is completely customisable and is based on your business needs as a whole. We'll take the time to understand your challenges, needs and any expected upcoming changes to arrive at a fair price for you. Learn more about what's included in the subscription.

The tiny plan is available for teams of 3 people or less, offering self-service, self-support access to Streamtime.

We offer one price so we can give you access to everything you need, now and in the future. This includes all features, guided onboarding and ongoing support.

We'll work with you to design a tailored onboarding experience and create a bespoke checklist so you can see your progress in one place. In the meantime, this guide explains our approach to onboarding so you know what to expect when it's time.

We see ourselves as an extension of your business, here to help as things change, grow and advance. We're here anytime you'd like to chat about a new feature, or to support on adjusting your ways of working. Here are the best ways to reach out to us.

The billing area of Streamtime houses the key details of your subscription. You'll need access to the account settings permission to see this area. Your subscriber can update your access if needed.

The below list covers what you'll see as a paying customer:

We offer different ways of paying your bill based on your needs:

To set up your preferred payment method, head to Settings > Billing > Enter/Change payment details, and choose the relevant option.

We recommend adding your payment details as soon as you're able to avoid any access issues.

By selecting the card payment option, you'll be able to enter your credit or debit card details.

By selecting to pay by direct debit, you'll have additional payment options depending on where you are in the world. These include:

Bank transfer payments are available on request, and to avoid passing on additional fees, we only accept them for annual subscriptions and customers paying in GBP, EUR and AUD.

When you add your payment details, Streamtime will open a new window allowing you to add your details directly to Stripe. If you're encountering issues and have a pop-up blocker installed, check that you haven't blocked the payment window from opening.

If you update your details after a failed payment, our system will automatically retry processing the payment. In most cases, this happens within 24 hours.

At Streamtime, we use Stripe to process payments securely so no payment data is stored in Streamtime. Stripe is a leading payment platform known for its robust security measures, including encryption and tokenization, to protect sensitive information.

Learn more about how Stripe safeguards your payment data.

Learn more about Stripe's direct debit guarantee.

As our headquarters, and therefore bank accounts, are set up in Australia, we only need to pass on tax to Australian-based customers paying in AUD.

Here are the main things to know about your Streamtime invoices.

By default, your account subscriber will receive your invoices but we recommend you add any other key recipients from Settings > Billing > Invoice Recipients.

Invoices are auto-generated and by default work as follows:

There are some legacy Streamtime accounts which may vary from this so please email help@streamtime.net if you have any questions on this.

We ask you to pay your invoice within the same timeframe as us raising it, so:

If you have any concerns about meeting this date, just email help@streamtime.net and we'll be happy to explore options.

Our internal system will automatically restrict access to your account if you pass this time period and haven't messaged us, but we know sometimes things just get missed. Pop us a message to let us know you're on top of it and we'll get you straight back in.

Not to worry, that's simply down to different bank processing times. It should clear before it affects your access but if not, email help@streamtime.net and we'll sort you out.

It's rare but in some cases, for example, when an invoice is very overdue or we've already extended your access multiple times, we may ask for a proof of payment so we can pass this on to our finance team.

Our fixed plans are designed to be flexible, so minor changes in your team size or usage won’t automatically impact your pricing. That's why we work with you to ensure your plan is fair and reflects your business needs over time.

We understand that things can change though. If you're experiencing or expecting a significant shift in your business - whether it's team size, revenue, or workflows - please reach out to us using the options below.

While we hope you won't need to pause things, if you do need to take a break for any reason, please reach out to us using the options below.

We'll be sad to see you go but if you are considering leaving us, here's everything you need to know.

We've tried to keep it short but still capture the key information you may need. You can view our license agreement here but it's also accessible from the Billing section of your account or the bottom of the Streamtime website.

Whether you have a billing question, need to update your subscription, or just want guidance, we're here to help. You can: