🕰️ Est. Time: 5 minutes

🎯 Goal: Learn how to close your Streamtime account

🔑 Requirements: Access to the 'billing' section

We built Streamtime to help revolutionise the way you work. We're here to support, and we're constantly evolving to meet the needs of our users - so if something isn't clicking, we want to talk!

"I'm facing workflows blockers"

We welcome honest communication if you don't feel like you're getting the most out of the platform - and we would love to help.

No matter where you're at in your journey, our team can support you with workflows suggestions and resources to fit every learning style - so please reach out! We would love to support you in getting the most out of Streamtime day to day.

"My business needs have changed/I'm going through a tough period"

There is plenty of options we can consider to support you in these instances, so feel free to reach out and we can get something in the diary!

Our team can help find the right plan for you and meet you where you're at, whilst ensuring things feel fair on both sides.

"... I just want to cancel"

We understand that sometimes it's necessary - and whatever your decision may be, Streamtime is here to help. Our team is committed to providing you with the best possible experience, and we're always happy to hear your feedback!

How cancelling works

If you decide to cancel your Streamtime subscription, your account functionality will remain unchanged until the end of your current billing cycle. Following this, your account will automatically transition to the free plan.

During the transition period, you will have:

Full access to paid features until the cancellation date, allowing continued use of workflows, active jobs and all other functionalities

Afterwards, you will switch to our free plan, which includes:

5 active jobs: Your free plan allows up to 5 active jobs at any time, ensuring streamlined usage.
Up to 50 Archived jobs: Jobs beyond the 5 active job limit will automatically move to an archived state, up to a limit of 50 archived Jobs.
No cost: The free plan ensures continued usage of Streamtime without any subscription charges. This transition is designed to preserve functionality and enable you to keep engaging with Streamtime, even without a paid plan.

💡 Archived jobs remain accessible for reference, though they cannot be reactivated unless within the 5-job limit.

How do I cancel my account?

To cancel your account, follow the below steps when logged into Streamtime:

Head to the Billing screen in the ⚙️ menu
Scroll to the bottom of the page, and choose the 'I want to close my Streamtime account' button.
You'll then be prompted to send us a message which you can customise. We'd really appreciate it if you could take a moment to share your reasons.
One of our lovely team will get back to you and help with the next steps.

Managing your Data

Ahead of your transition to our free plan, we suggest taking the below steps:

Export your data: Create backups of job statuses, work details, and historical data before your billing period ends. This guarantees offline access afterward.
Label or tag jobs: Organise your projects with labels during the paid period to easily navigate archived jobs on the free plan.
Prioritise active jobs: Review and select up to 5 critical jobs to keep active while archiving less-urgent ones to optimise your workflow.