Streamtime is more than just software - it's a game changer that can revolutionise the way you work. But we get it - sometimes, it just doesn't click. The good news is that we're here to help, and we're constantly evolving to meet the needs of our users.
So if you're feeling like Streamtime isn't working for you, we want to talk about it. Our team is always available to help you work through any challenges you may be facing. Whether your circumstances have changed or you just need a better plan, we can work together to make Streamtime work for you.
We don't want you to leave, but we understand that sometimes it's necessary. Whatever your decision may be, Streamtime is always here for you. Our team is committed to providing you with the best possible experience, and we're always happy to hear your feedback so we can continue to improve and grow.
If you decide to cancel your Streamtime subscription, your account functionality will remain unchanged until the end of your current billing cycle. Following this period, your account will automatically transition to the free plan. During the transition:
You’ll retain full access to paid features until the cancellation date, allowing continued use of workflows, active jobs, and other functionalities.
Beyond the billing cycle, the account will shift to the free plan, ensuring continued access with modified features.👋 Closing your account
Log into your Streamtime account.
If you don't remember the details, go to streamtime.net and enter your email address. Your account(s) will appear.
Head to the Billing screen in the ⚙️ menu
Scroll to the bottom of the page, and choose the 'I want to close my Streamtime account' button.
You'll then be prompted to send us a message which you can customise. We'd really appreciate it if you could take a moment to share your reasons.
One of our lovely team will get back to you and help with the next steps.
🙋🏾 What happens to my account?
To retain full control over your project history, we recommend exporting essential data before transitioning to the free plan and using descriptive labels for easier reference.
All good things have to come to an end, and while we'll be sad to see you go, it's not goodbye forever. When your paid subscription ends, your account will automatically transition to a free plan. Here's what you can expect:
5 active jobs: Your free plan allows up to 5 active jobs at any time, ensuring streamlined usage.
Archived jobs: Jobs beyond the 5 active job limit will automatically move to an archived state. Archived jobs remain accessible for reference, though they cannot be reactivated unless within the 5-job limit.
No cost: The free plan ensures continued usage of Streamtime without any subscription charges. This transition is designed to preserve functionality and enable you to keep engaging with Streamtime, even without a paid plan.### Data Management Recommendations To ensure a smooth transition to the free plan and safeguard your data, consider these preparations:
Export your data: Create backups of job statuses, work details, and historical data before your billing period ends. This guarantees offline access afterward.
Label or tag jobs: Organize your projects with labels during the paid period to easily navigate archived jobs on the free plan.
Prioritize active jobs: Review and select up to 5 critical jobs to keep active while archiving less-urgent ones to optimize your workflow.
😨 Can I completely delete my account?
Please let us know in your message, and we can do that for you.
🤷♂️ What if I change my mind?
No problem, just drop us a message via chat or email at help@streamtime.net - we can get you up and running in no time!