🕰 Est. Time: 5 minutes

🎯 Goal: Add an extra layer of security to your Streamtime account

🔑 Requirements: Two-factor authentication must be enabled

Two-Factor Authentication (2FA) adds an extra step when signing in:

Even if someone gets your password, they can’t access your account without that code. That means, your Streamtime data stays protected!

👉 2FA is now an industry standard.

From 30 June 2024, it became mandatory for organisations connected to external accounting packages (like Xero and QuickBooks). Streamtime follows these requirements to help keep your data secure.

Only those with access to Admin: Your Company settings can enable 2FA. When doing so, they'll be able to choose whether to require it for:

To enable 2FA, go to Settings > Your Company and click Enable Two-Factor Authentication.

Team members in the selected group will be prompted to set up 2FA the next time they log in.

Team members who are not part of the selected group or do not have "View Financial access" will not be required to set up 2FA.

You can update this anytime from individual profiles.

Team members don’t need to do anything until 2FA has been enabled. Once that’s done, you’ll be prompted to set up 2FA the next time you log in.

When prompted:

Save your recovery code somewhere safe, like a password manager (e.g. Google Password Manager, LastPass or 1Password ).

You’ll need it if you ever lose access to your phone or authenticator app.

The code looks like this:

To use 2FA, you’ll need an authenticator app. These apps generate the 6-digit code you’ll enter when logging in, and they work offline.

Popular free options include:

These apps use a secure standard called TOTP (Time-based One-Time Password). That simply means they create a new code every 30 seconds, only your app and Streamtime know the secret key that makes it work.

No phone? You can also use desktop authenticators, such as the desktop version of LastPass.

Here’s how to solve the most common issues with 2FA.

If you can’t log in, it usually means 2FA setup wasn’t finished.
​

Complete setup from a desktop browser first. Once done, you’ll be able to log in via either your desktop or the iOS app.

If you lose access to your phone or authenticator app, your recovery code acts as your backup key. This is the code you were given when you first set up your 2FA (we recommended saving this safely, in case that helps trigger where to look).

If you’ve lost access to your authenticator app, the recovery code is your backup key. Enter it when prompted at login (see screenshot below).

Reset your password to generate a new QR code, then set up 2FA again.

Ask your account subscriber to reset your 2FA from your profile. They can reset from the Team Members page (Settings > Team Members):

If the reset option isn’t available, or your Subscriber isn’t around, reach out to Streamtime Support (via the “?” in your account or by email).

For security, we’ll ask you to confirm 2 of these details before resetting 2FA: